"My privacy is paramount, and so is yours. Here is how we keep your secrets safe, darling."
- Umka, Chief Privacy Officer
This Privacy Policy explains how Umka Papillon LLC ("Umka Papillon," "we," "us," or "our") collects, uses, discloses, and protects personal information when you visit umkapapillon.com, purchase our products, contact us, or otherwise use our website and related services (the "Services"). Last updated: August 4, 2026
This policy applies to personal information collected through the Services and through communications related to your orders or customer support. It does not apply to third-party websites, platforms, or services that have their own privacy policies.
Depending on how you interact with us, we may collect identifiers and contact details such as your name, email address, telephone number, billing address, and shipping address; account and order details; product selections and purchase history; marketing preferences; customer service messages; and information you voluntarily provide to us. Payment information is submitted through Shopify and applicable payment providers. We generally do not directly receive or store your complete payment card number.
When you use the Services, we and our service providers may automatically collect information such as your IP address, browser type and version, device type, operating system, time zone, cookie identifiers, referring pages, pages and products viewed, search activity, interactions with the website, and approximate location derived from your IP address.
We collect information directly from you when you place an order, create an account, subscribe to marketing, submit a form, or contact us. We may also receive information automatically from your device and from service providers and business partners, including Shopify, payment processors, analytics providers, advertising platforms, social media platforms, and shipping or fulfillment partners.
A little transparency is always in fashion.
We use personal information only for legitimate business and legal purposes.
We may use personal information to operate and improve the Services; process payments; fulfill, ship, and manage orders; provide order confirmations and tracking; communicate with you; respond to customer support requests; maintain customer accounts; detect fraud, abuse, and security incidents; personalize your experience; measure website performance; provide marketing when you have chosen to receive it; comply with legal obligations; enforce our terms and policies; and protect the rights, safety, and property of Umka Papillon, our customers, and others.
We may disclose personal information to vendors that help us operate our business, including Shopify, payment processors, website hosting and technology providers, shipping carriers, fulfillment providers, professional advisors, analytics providers, advertising and social commerce partners, and customer service tools. We may also disclose information when required by law, to respond to lawful requests, to investigate fraud or security concerns, to protect legal rights, or in connection with a merger, financing, acquisition, sale, reorganization, or other business transaction.
Our online store is powered by Shopify. Shopify processes information needed to provide the storefront, checkout, order management, fraud prevention, analytics, and other ecommerce services. Payments may be processed by Shopify Payments or other payment providers selected at checkout. Those providers handle payment information according to their own privacy policies and security practices.
We use cookies, pixels, tags, local storage, and similar technologies to keep the website functioning, remember preferences, understand website traffic, improve performance, prevent fraud, measure campaigns, and support advertising. Some cookies are necessary for the Services to work. Others may be controlled through our cookie banner, privacy settings, or your browser controls, depending on your location and applicable law. Blocking cookies may affect certain website features.
We may use services such as Google Analytics and Meta technologies to understand how visitors use the Services and to measure or personalize advertising. We may also use TikTok advertising or social commerce tools if enabled. These partners may collect device and activity information through cookies, pixels, or similar technologies. We do not sell personal information for money. However, some privacy laws may define certain disclosures for targeted advertising as a "sale" or "sharing" of personal information.
Your information. Your choices.
Privacy rights vary by location and are subject to applicable law.
Depending on where you live and the law that applies, you may have the right to request access to personal information we hold about you; request correction or deletion; obtain a portable copy; opt out of targeted advertising or certain sales or sharing; limit certain uses of sensitive personal information; withdraw consent; or appeal a decision concerning a privacy request. These rights may be limited or unavailable in some circumstances. We will not unlawfully discriminate against you for exercising an applicable privacy right.
Email info@umkapapillon.com with the subject line "Privacy Request" and describe the request you wish to make. To protect your information, we may ask you to verify your identity or authority before completing the request. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and verification of the consumer. We will respond within the period required by applicable law.
We send promotional emails only when permitted by law and based on the preferences you provide. You may unsubscribe at any time by using the unsubscribe link in a marketing email or by contacting us. Even after opting out of marketing, you may continue to receive non-promotional messages concerning orders, customer service, account security, or policy updates.
Some browsers and devices offer privacy signals, including Global Privacy Control or Do Not Track. Where required by applicable law and supported by our platform, we may recognize qualifying opt-out preference signals. Because there is no single industry standard for every Do Not Track signal, we may not respond to all such signals in the same manner. You may also use the cookie banner or data sharing opt-out tools displayed on the Services, when available.
We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing support, maintaining business and tax records, resolving disputes, preventing fraud, enforcing agreements, and meeting legal obligations. Retention periods vary according to the type of information, the nature of our relationship with you, and applicable legal requirements.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No website, transmission method, or storage system is completely secure, and we cannot guarantee absolute security. Please use care when sending sensitive information and protect your account credentials.
The fine print, still held to the Princess Standard.
Please review these final provisions before using the Services.
The Services are intended for adults purchasing pet products and related merchandise. Our Junior Collection does not mean that the Services are directed to children. We do not knowingly collect personal information from children under 13. Purchases must be completed by an adult. If you believe a child has provided personal information to us, please contact us so that we can review and delete it as appropriate.
Although we currently ship within the United States, visitors may access the Services from other locations. Personal information may be processed or stored in the United States and in other countries where Shopify or our service providers operate. Privacy protections in those locations may differ from those in your jurisdiction.
The Services may contain links to third-party websites, social platforms, or services. We are not responsible for the privacy, security, accuracy, or content of those third parties. Please review their privacy notices before providing personal information.
We may update this policy from time to time to reflect changes in our practices, technology, Services, or legal obligations. The revised policy will be posted on the Services with an updated date. When required by law, we will provide additional notice of material changes.
For questions about this policy, our privacy practices, or a privacy request, contact Umka Papillon LLC at info@umkapapillon.com. Please include enough information for us to understand and respond to your inquiry.
Privacy questions: info@umkapapillon.com Umka Papillon LLC | umkapapillon.com