"I know you are excited. I am excited for you. But quality takes a moment, and I refuse to rush the process of perfection."
- Umka, Chief Transit Officer
This policy applies to purchases made directly through umkapapillon.com. Processing time and carrier transit time are separate, so please review the details below before ordering.
Please allow 1-3 business days for our team to inspect, prepare, and carefully pack your order. Business days are Monday through Friday, excluding U.S. federal holidays. Processing time begins after your order is successfully placed and is separate from carrier transit time.
At this time, Umka Papillon ships only within the United States. International admirers will have to wait - Umka is still planning her global takeover.
Once your order has shipped, most packages arrive within 3-7 business days. Delivery dates are estimates rather than guarantees and may be affected by weather, holidays, carrier volume, or other circumstances outside our control. A tracking number will be emailed when your package begins its journey.
Shipping rates are calculated at checkout based on the destination, package weight and dimensions, and available delivery service. The complete shipping charge will be shown before payment is submitted.
Standard shipping is complimentary on qualifying U.S. orders with a merchandise subtotal of $200 or more after discounts and before taxes. Expedited shipping, when available, is not included in this offer.
Carefully packed. Elegantly dispatched.
Because even the journey should meet the Princess Standard.
Please confirm your shipping address before submitting your order. If you notice an error, email info@umkapapillon.com immediately. We will make every reasonable effort to help, but an address cannot be changed after an order has been processed or transferred to the carrier. Additional shipping charges may apply if a package is returned because the address provided was incomplete or incorrect.
If tracking stops updating, the estimated delivery window has passed, or a package is marked delivered but cannot be located, please contact the carrier first and then email info@umkapapillon.com with your order number. We will assist with the available carrier inquiry or claim process. Carrier investigations may require additional time and do not always result in reimbursement.
If the courier was less than careful with your treasures, contact info@umkapapillon.com within 48 hours of delivery. Include your order number and clear photographs of the item, exterior package, shipping label, and internal packaging. Please keep all packaging while the claim is reviewed. Once the damage is confirmed, we will provide the appropriate replacement, return, or refund instructions.
If we are unable to ship your order within the stated processing period, we will contact you with an updated shipment estimate and available options. You may agree to the revised timing or cancel the unshipped order for a full refund.
Shipping estimates are provided in good faith, but carrier performance is outside Umka Papillon's direct control. This policy does not limit any rights available to you under applicable law.
Questions? info@umkapapillon.com | umkapapillon.com
Effective date: August 4, 2026