"Listen, darling. If it is not absolutely perfect for a princess, I do not want it in your house either. But let us be reasonable - I have standards to maintain."
- Umka, Chief Standards Officer
This policy applies to purchases made directly through umkapapillon.com. Please review it before placing your order so expectations are clear on both sides.
You may request a return of an eligible item within 14 calendar days of delivery. This includes unused bags and pet carriers, subject to the conditions below. Please contact us before sending anything back. Items returned without prior authorization may not be accepted.
To qualify for a return, the item must be in the same condition in which it arrived: unworn, unused, unwashed, unaltered, with all tags attached, and in its original packaging. It must also be free of pet hair, stains, odors, damage, or any other sign of use.
These conditions apply to change-of-mind returns. Damaged, defective, or incorrectly supplied items are handled separately under section 5.
We do not offer exchanges. When an item is eligible for return under this policy, it must be returned for a refund, and a new order must be placed separately for the preferred item. Product availability is not guaranteed.
Please inspect your order when it arrives. If an item is damaged, defective, or not what you ordered, email us as soon as possible at info@umkapapillon.com with your order number and clear photographs. Once confirmed, Umka Papillon will provide the appropriate return or refund instructions, including return shipping when applicable.
Returns, handled with standards.
Elegant products. Clear expectations. No unnecessary drama.
Email info@umkapapillon.com and include your order number, the item you wish to return, and the reason for the request. Photographs may be requested when an item is damaged, defective, or incorrect. If your return is approved, we will send you the return address and packing instructions. Do not ship a return until you receive authorization.
Unless the item arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs. We strongly recommend using a trackable and, when appropriate, insured shipping service. Umka Papillon cannot issue a refund for a return package that we do not receive. Original shipping charges are non-refundable unless the return results from our error or a confirmed product issue. We do not charge a restocking fee.
After your return is received and inspected, we will email you with the approval status. Approved refunds will be issued to the original payment method within 7 business days. Your bank or card issuer may need additional time to post the credit. If more than 10 business days have passed since we approved your refund, please contact info@umkapapillon.com.
Natural materials, handmade details, and limited-production pieces may have slight variations in color, texture, shape, or finish. These characteristics are not defects; they are part of what makes each piece special. This policy does not limit any rights available to you under applicable law.
Questions? info@umkapapillon.com | umkapapillon.com
Effective date: September 15, 2026. These terms apply to orders placed on or after this date. Earlier orders remain subject to the return terms in effect when purchased.